What’s Your Next Business Pivot – Are You Prepared to Be Lucky?
✓ Establish a consistent, reliable and predictable operating environment
✓ Eliminate bottlenecks and duplication of effort
✓ Improve delivery deadlines and significantly reduce customer complaints
✓ Ensure your resources are allocated wisely to work smarter not harder
✓ Engender staff engagement
✓ Give your staff the tools they need to be successful
✓ Develop a culture of process improvement driven and designed by the staff
✓ Authorize your staff to take ownership of the Operation
✓ Create an Operation that is sustainable, scalable and salable
Menu of Services
- Standard Operating Procedure Creation
- Process Flow Analysis, Correction and Charting
- Job Description Creation
- Performance Empowerment Program Development
- Management Decision Delegation
- Software Package Implementation
- View Our Case Studies
Start with a 30-minute Consultation Call
Nate Kievman ~ CEO, Linked Strategies
“Writing procedures for a growing virtual team isn’t easy but that was the assignment I handed to Carolyne. What she handed back to me was my entire client-facing operation in a highly functional template that allows us to deliver consistently reliable service. It wasn’t long before Carolyne became familiar with our structure and began working with the staff to proceduralize the repetitive steps we lead our clients through. Even though she didn’t know anything about our business, she rolled up her sleeves, asked the right questions, synthesized the concepts and created easy to follow, accurate procedures.She got along with the team very well and everyone enjoyed working with her. I would recommend Carolyne to anyone who is struggling with their Standard Operating Procedures.”
About Carolyne Simi
Carolyne Simi started her career as a professional project manager in the information technology space for major financial institutions in San Francisco and New York City. It was a good profession while she was an employee of those big banks, but an even better profession when she found the courage to launch her own independent consultancy in 1999. That became her introduction to entrepreneurship.
During those indie consultant days, she experienced a wide variety of projects of all sizes. It was an excellent training ground for learning how to stay nimble, focused, keep the team on track and problem solve our way to the finish line.
The next move was to leverage her corporate experience into a valuable service to help the small and medium-sized business sector. Your Project Planner has become one of the few companies that helps businesses become sustainable, scalable and salable by implementing the tools, procedures and processes that improve team cohesiveness and engenders ownership of the Operations side of the business.